You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: 7723 Tylers Place Blvd, Suite 200 West Chester OH 45069 If you need to exchange it for the same item, send us an email at and send your item to: 9 1/2 N. We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
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Non-returnable items: Gift cards, Downloadable software products, consumed products Then if possible, you can donate your product to a local charity or recycle it. So just tell us what went wrong, send along a pic, and after approval, we’ll give you your money back in full. Why? Returns run count to our emphasis on sustainability: every return has a carbon footprint.
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Instead of returning items, you can contact us for potentially a full refund. Non-Uprise Nutrition Branded Products (drop-shipped products): Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt for proof of purchase, reason for return, and photo. It must also be in the original packaging. To be eligible for a full refund, your item must be unused and in the same condition that you received it. If 15 days have gone by since your purchase, unfortunately, we can offer limited to no refund options. Our policy lasts 15 days of delivery of any product.
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